Diagnostic

Overview

The diagnostic program logs all the of the events when IP Phone Center tries to place a call. This page explains how to turn the diagnostic on and send us the log files.

Enable the diagnostic

Go to; C:\Program Files\IP Phone Center

Double click on; BuddyLog.exe

Check the Enable logging mode box

Click OK

Important reboot your computer.

Place a test call

Place a call to "Voice Demo" (in the Buddy List) and then place a call in a situation where you are having a problem.

Disable the diagnostic

Double click on BuddyLog.exe again

Un-check the Enable logging mode box

Click OK

This is important as BuddyLog will slow down IP Phone Center on some systems.

Important reboot your computer.

Send us the log files

Go to; C:\Program Files\IP Phone Center

There will be two log files (sort by date to find easily) called PcCall.log and Buddynnnn.log (nnnn is the date).

Email the files with an explanation of your problem to support@tjnet.com;